Terms of Service

Last updated 26 September 2026

These terms govern your use of the Granted planning application service at usegranted.co.uk (the "Service"). By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service.

The Service

Granted helps you prepare, submit and track planning applications in England and Wales, with the assistance of software tools including an AI planning agent. The Service supports your application; it does not replace professional or legal advice.

Eligibility and accounts

• You must be at least 18 and able to enter into a contract.
• You are responsible for the accuracy of the information you provide and for keeping your account credentials secure.
• You are responsible for activity that takes place under your account.

Acceptable use

You agree not to misuse the Service, including by:

• submitting false, misleading or unlawful information;
• attempting to disrupt, reverse-engineer or gain unauthorised access to the Service;
• using it to infringe anyone's rights or to break the law.

Fees

Where the Service is offered free for householder applications, you still pay the local planning authority's statutory application fee directly, as applicable. Any charges for paid features will be made clear before you incur them.

No guarantee of outcome

We help you prepare and submit an application, but planning decisions are made by the relevant local planning authority. We do not guarantee that any application will be validated, approved, or decided within any particular time. Content generated by the Service, including by the AI agent, is provided to assist you and should be reviewed before you rely on it. It is not legal advice.

Your content

You retain ownership of the information and documents you provide. You grant us the licence needed to host and process that content to operate the Service and prepare and submit your application on your instruction.

Liability

To the extent permitted by law, the Service is provided "as is" and we are not liable for indirect or consequential loss, or for outcomes of planning decisions. Nothing in these terms limits liability that cannot be limited by law.

Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these terms or to protect the Service or its users.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes

We may update these terms from time to time. We will revise the "last updated" date above and, where changes are significant, notify you. Continued use after changes take effect means you accept the updated terms.

Contact

Questions about these terms: admin@usegranted.co.uk.