Privacy Policy

Last updated 26 September 2026

This policy explains how Granted ("we", "us") collects, uses and protects your personal data when you use our planning application service at usegranted.co.uk (the "Service"). We are the data controller for the personal data described here. For any privacy question, contact us at admin@usegranted.co.uk.

Data we collect

• Account details - your name, email address and, where you sign in with Google, the basic profile information Google shares (name, email, and that your email is verified). We do not receive your Google password.
• Application data - the information you provide to prepare a planning application, including the property address, site details, project description and any documents or drawings you upload.
• Usage data - technical information such as your IP address, device and browser type, and how you interact with the Service, used to keep it secure and working.

How we use your data

• To create and manage your account and authenticate you (including via Google sign-in).
• To prepare, validate and submit your planning application, and to keep you updated on its progress.
• To provide, maintain, secure and improve the Service.
• To communicate with you about your applications and respond to your requests.

Legal basis

We process your data to perform our contract with you (providing the Service), where we have a legitimate interest (securing and improving the Service), and to comply with our legal obligations. Where we rely on consent, you may withdraw it at any time.

Sharing your data

We share personal data only as needed to run the Service:

• With the relevant local planning authority and planning portals when you submit or track an application.
• With service providers who process data on our behalf (for example hosting, email delivery and mapping), under appropriate data-processing terms.
• Where required by law, or to protect our rights, users or the public.

We do not sell your personal data.

Retention

We keep your personal data for as long as your account is active and as needed to provide the Service, then for as long as required to meet legal, accounting or reporting obligations, after which it is deleted or anonymised.

Your rights

Under UK data protection law you have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email admin@usegranted.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use cookies that are strictly necessary to sign you in and keep the Service secure. We do not use them to track you across other websites.

Changes

We may update this policy from time to time. When we do, we will revise the "last updated" date above and, where changes are significant, notify you.

Contact

Questions about this policy or your data: admin@usegranted.co.uk.